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Friquently Asked Questions

1. What is the GCP online course?
2. Who should take the course?
3. Can I see a demonstration of the GCP online training?
4. I am looking to purchase multiple licenses for the organisation that I represent. What is the procedure?
5. Is it possible to track the progress of the GCP license holders within my organisation?
6. What does the GCP online course package include?
7. When do I gain my ICH-GCP certification?
8. What is the price of your GCP online course?
9. What types of payments do you accept?
10. How long will it take to complete the course?
11. Do I have to work through the course in one sitting?
12. How many times can I attempt the exam?
13. I need a receipt for the course in order to get a refund from my organisation. What should I do?
14. Does your GCP course provide any CPD credits?
15. How many versions of the course are out there?
16. I am an administrator of a group and I would like to take the course myself, what should I do?
 

1. What is the GCP online course?


Infonetica's ICH GCP online course delivers an up-to-date and comprehensive guide to the basic principles of ICH Good Clinical Practice and covers all the new changes/amendments proposed in the EU Directive 2005/28/EC. Written by Dr Isaac John, Assistant Director of Research and Development at Ashford and St Peter's Hospitals NHS Trust, the course is endorsed by Royal Holloway, University of London.

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2. Who should take the course?


The online GCP course is aimed at anyone requiring a thorough understanding of the key areas critical to ICH Good Clinical Practice and is also suitable for those looking for a refresher course to update previous GCP training. The course is also ideal for organisations wishing to ensure their staff's certification. A nominated administrator within the organisation aided by our purpose-designed software tool is able to control the allocation of licenses and track user progress via a comprehensive administration panel. The course can be used as primary training for those new to the area or as an update for more experienced staff. In either event, the certificate issued to successful students can be used as proof of competence during a regulatory inspection.

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3. Can I see a demonstration of the GCP online training?


Yes, if you would like to preview the course, please click the following link:
http://www.onlinegcp.us/default.aspx?page=freepreview

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4. I am looking to purchase multiple licenses for the organisation that I represent. What is the procedure?


In order to set up a multi-license account we will need you to fill in the following purchase order form: http://www.onlinegcp.us/default.aspx?page=purchaseorderform On receipt of your completed order form Infonetica will set up a group account for your organisation. Your GCP licenses will be placed into this account and you will be asked to elect a group administrator to manage individual license allocation as well as progress and results, when needed.

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5. Is it possible to track the progress of the GCP license holders within my organisation?


Yes. We understand that having control over the working and learning process is of vital importance. We have developed a very easy to use and comprehensive administrator panel. It allows the group administrator to fully monitor every person’s progress through the course and the exam, as well as generate useful statistics relating to exam performance.

To preview the administrator panel, please click the following link:
http://www.onlinegcp.us/default.aspx?page=login and scroll down.

You will then need to enter the following login details:

User name:
Password:

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6. What does the GCP online course package include?


The GCP online package includes 9 interactive course chapters with embedded useful documents, links to related websites, full searchable glossary, printable key learning points and a bookmarking facility. The optional online multiple choice exam is also included.

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7. When do I gain my ICH GCP certification?


Immediately after you have passed the online multiple choice exam, your certificate will become available for download into your user account. The certificate can be saved as an electronic file and also printed out as many times as you need for your training records. If you would like to view a sample certificate please click the following link: http://www.onlinegcp.us/Files/Doc/Certificate.pdf

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8. What is the price of your GCP online course?


A single license for our GCP online course costs $119.00. Of course, discounts are available for bulk licenses. Please click the following link to see our full price list:
http://www.onlinegcp.us/default.aspx?page=coursesdetails

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9. What types of payments do you accept?


1. Online payment

We accept the following cards: Visa, Mastercard and AMEX. All payments are processed through Protx.
Follow the links on the website to purchase your license:

     For a single license, please click on Purchase a single ICH GCP license online and then click on Proceed and complete the payment details.
     For multiple licenses, please click on Purchase multiple ICH GCP licenses online and then enter the number of licenses you require and then click on the "Calculate" button. The amount payable will show on the screen. Click on Proceed and complete the payment details.

2. Payment by invoice

If you prefer to send an invoice for the purchase of one or multiple ICH GCP license/s, then click on Purchase one or multiple ICH GCP licenses by order form.
Please enter your order details in the table and an invoice will be sent to the address provided. If the order is on behalf of an organisation, please ensure that you provide the correct invoicing address.
If your company /organisation works on a Purchase Order number system, please ensure that you proved the Purchase order number in the relevant box.

If you or your Trust/organisation has already purchased multiple GCP licenses and you would like to purchase additional licenses, please enter your order details, ensuring that you enter the name of the organisation that holds the existing account in the relevant box. Once we receive your order the licenses will be added to your account and an invoice will be sent to the address provided.

Payment of the invoice can be by GBP sterling cheque made payable to
Infonetica Ltd and sent to the following address; Accounts Payable, Infonetica Ltd, Newark Beacon, Beacon Hill Office Park, Cafferata Way, Newark, Nottinghamshire NG24 2TN or by BACS transfer. Bank details are available on request. Please call 0870 241 4402 and ask for accounts payable and have your invoice number available.

Please note that our terms are "Payment due 30 days from date of "invoice".

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10. How long will it take to complete the course?


Our online training takes approximately 20 hours, in order to cover all the material, which is provided. This includes the glossary of terms, the course material, and some useful links and documents found online, which we provide direct links to. No trainee, however, is prevented from taking the exam at any time and obtaining a certificate upon its successful completion. This is valuable in cases when time is pressing and one needs a refresher rather than full ICH-GCP training.

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11. Do I have to work through the course in one sitting?


No, users can log in and out of the course wherever there is an internet connection, and so can work though the course material at their own pace, as and when convenient.

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12. How many times can I attempt the exam?


There is no limit. You can sit the exam as many times as necessary. However, please note that once you have passed the exam - by answering 80% or more questions correctly - you will no longer have access to the exam.

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13. I need a receipt for the course in order to get a refund from my organisation. What should I do?


If you would like to get a receipt for the course, you should send a request to ivan@infonetica.net containing your account details as well as a return address.

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14. Does your GCP course provide any CPD credits?


Yes, our GCP course has been accredited for 9 Continuing Professional Development credits by the Faculty of Pharmaceutical Medicine.

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15. How many versions of the course are out there?


There are two version of the GCP online training – one for the UK and one for overseas customers. The difference between the two courses is that in the international course the UK course content has been deleted.

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16. I am an administrator of a group and I would like to take the course myself, what should I do?


If you are a group administrator, your email has been registered in the system as such. If you would like to issue a license to yourself for the course please use a different email address – this could be either a work or personal email address.

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